FAQs

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The office in Brisbane does not keep any products. All items are shipped from Sydney and Auckland.

Replacement keys can be ordered in through any of our retailers using part number "KY" followed by the 3 digit barrel number. For example, bars with barrel 039 will require keys KY039.

We are a wholesaler and do not sell directly to the public. If you cannot get to one of our retailers, we have a growing number of online dealers who can assist. For more information, please call our support team on 1800 143 548 in Australia and 0800 477 672 in New Zealand.

We have a range of authorised dealers who offer fitment services. Please see our store locater to find a retailer in your area.

We offer a range of single bar options. The only bars that we do not offer single bar options for are the Standard "X series" bars.

We offer three bar options for selected vehicles. Check out our vehicle finder for availability.

A small range of half kits are available for selected vehicles in Australia. Please contact our Customer Service team on 1800 143 548 for more information. (Half kits are not available in New Zealand.)

Some of our stockists may not be aware of the complete range that can be sourced through us. If for any reason they cannot help, please have the store contact us on your behalf and we will assist them in getting the correct part/s you require.

Generally the prices that retailers charge is around the RRP. However, some retailers may charge more based on other factors such as freight.

We offer a range of replacement parts for our bars and accessories. Please have a look at our spare parts catalogue to see if it is available.

The number of make and model of vehicles is expansive and we endeavour to cover most popular makes and models. However, if your vehicle is not listed on our vehicle finder please contact our Customer Service for updates.

The Customer Incident Form is for registering warranty claims for Prorack product failures after installation or during use. Please note that you are required to submit your proof of purchase as well as photos to assist us in resolving your claim. If you require assistance with installing or using your product please refer to your fitting instructions or contact your dealer.

Allow up to 7 business days for delivery, depending on what state or territory you live in.

We pride ourselves in constantly improving the experience of our products. If we require your batch number, there are a few locations it could be. You will need to find a white sticker that is located on the item. It is generally on the underside of the bar and on roof boxes near the barcode or the base of the box. Generally the batch number will appear in the format of NUMBERLETTERNUMBER (e.g. 2A3) or all numbers (e.g. 2358).

If your Aero (S-Wing) bars are making an audible sound, it could be for a few reasons. Do you have wear strip installed on the bars? If the wear strip is left on the bar when not in use with an accessory, this can cause noise. Please remove it when not in use. Check to make sure that you have the bars installed correctly, with the thickest part facing to the front of the vehicle. If the bars are installed correctly, please place some tape over the adjusting slots on the underside of each bar and go for a drive. If this solves the problem, your bars may be missing the acoustic packers. Please contact our support team for further assistance.

Yakima USA is an independent company and is not our head office. Our head office is located in Brisbane, QLD. All enquiries should be made directly to Australia and/or New Zealand.

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Confused by how much weight you can actually carry on top of your vehicle? Don't worry, it might seem confusing at first, but this helpful guide to calculating load ratings should help.